At Today Nova W, we strive to provide our customers with high-quality video editing services. However, we understand that there may be situations where a refund or return is necessary. Please read our policy carefully to understand how we handle refunds and returns.
Refund Policy:
- We offer a 100% satisfaction guarantee on our video editing services. If you are not satisfied with our services, please let us know within 7 days of receiving the final edited video.
- We will make every effort to resolve the issue and ensure your satisfaction. If we are unable to resolve the issue, we will provide a full refund for the services rendered.
- Refunds will be processed within 14 days of the refund request being approved.
Return Policy:
- Since we do not sell physical products, returns are not applicable.
- If you have any concerns or issues with our services, please contact us at [email protected] and we will do our best to address them.
Cancellation Policy:
- If you wish to cancel your video editing service before the final edited video is delivered, please let us know as soon as possible.
- If we have already started working on your project, we may charge a cancellation fee based on the amount of work completed.
- If you cancel the service after the final edited video has been delivered, no refunds will be issued.
If you have any questions or concerns regarding our refund and return policy, please contact us at [email protected]. We are committed to providing excellent customer service and will do our best to address any issues you may have.