At Today Nova , we understand that you may need to cancel an order for video editing services. This Order Cancellation Policy outlines our procedures for canceling an order and any fees that may apply.
- Cancellation Requests
- If you wish to cancel your order for video editing services, please contact us as soon as possible.
- We will confirm your cancellation request and provide you with any information regarding fees that may apply.
- Cancellation Fees
- If we have already started working on your project, we may charge a cancellation fee based on the amount of work completed.
- The cancellation fee will be determined based on the number of hours or percentage of work completed, whichever is greater.
- If you cancel the service after the final edited video has been delivered, no refunds will be issued.
- If you have already paid for the video editing service, we will refund any fees paid, minus the cancellation fee, if applicable.
- Refunds will be processed within 14 days of the cancellation request being approved.
- Changes to Cancellation Policy
- We reserve the right to modify or amend this Cancellation Policy at any time.
- Any changes will be posted on our website.
If you have any questions or concerns regarding our Order Cancellation Policy, please contact us at [email protected] .
We are committed to providing excellent customer service and will do our best to address any issues you may have.